Higher Nucleus Learning Studio Privacy Policy

This Privacy Policy describes the policies of Higher Nucleus Learning Studio and procedures on the collection, use, and disclosure of your information when you use the Service and tells you about your privacy rights and how the law protects you.

Definitions

For this Privacy Policy:

• Account means a unique account created for You to access our Service or parts of our Service.
• Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Higher Nucleus Learning Studio, 11 Sin Ming Road #01-22 Thomson V Two Singapore 575629.
• Cookies are small files that are placed on Your computer, mobile device, or any other device by a website, containing the details of Your browsing history on that website among its many uses.
• The country referred to as Singapore
• Device means any device that can access the Service such as a computer, a cellphone, or a digital tablet.
• Personal Data is any information that relates to an identified or identifiable individual.
• Service refers to the Website.
• Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service, or to assist the Company in analyzing how the Service is used.
• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
• Website refers to Higher Nucleus Learning Studio, accessible from https://highernucleus.com.sg/
• You means the individual accessing or using the Service, the Company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Types of Data Collected

Personal Data
While using Our Service, We may ask You to provide Us with personally identifiable information that can be used to contact or identify You, such as names, identification particulars, contact details, preferences, educational information, demographic data, general photos/ videos of classroom activities/ events (in which a student may be enrolled), payment details, and transaction history;
Usage Data
Usage Data may include all information and data generated during any ongoing relationship with the Company, such as instructions given to arrange class enrolments, make-up (if any), withdrawals, and other information and records you choose to provide via various modes of communication such as email, phone, SMS, phone, social media, and the internet;
Tracking Technologies and Cookies

Cookies, technologies deployed by Us for website usage analysis, or other information technology applications (learning platforms or otherwise) used by Us in delivering or communicating its services.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

1. Providing better service to you;
2. Performing our contractual responsibilities;
3. Verify your identity (including the making of copies of NRIC for our records);
4. Offering you product-related services and support, such as administrative assistance, technical assistance, and customer alerts;
5. Informing you about our high-value workshops, seminars, study trips, events, and holiday workshops;
6. Responding to, processing, and handling your inquiries, requests, inter-centre transfers within our organization, feedback, and suggestions;
7. Requesting feedback or participation in surveys (on teachers, staff, and so on), market research, and/or analysis for statistical profiling or other purposes so that we can design our products, understand customer behaviour, preferences, and market trends, and review, develop, and improve the quality of our products and services;
8. For marketing, branding, and communications, including publication in printed materials, social media, websites, and/or electronic media; 
9. Managing the Company’s administrative and operational aspects, as well as adhering to internal policies and procedures;
10. Facilitating operational procedures such as student profile assessments, class, and student management, payment administration, and statistical analysis, among others;
11. Keeping our facilities and services safe and secure (including but not limited to carrying out CCTV surveillance and conducting investigations);
12. Monitoring and recording client calls and electronic communications for record-keeping, quality control, training, and case investigations; and
13. Enforcing or defending the Company’s, its employees, and stakeholders’ rights.

Retention of Your Personal Data

The Company will keep Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period unless it is used to strengthen the security or functionality of Our Service, or We are legally required to retain this data for longer periods.

Disclosure of Your Personal Data

The personal data that we collect may be disclosed to the following parties for the following purposes:

1. To the extent necessary to meet the Permitted Purposes, any person or business affiliated with Higher Nucleus Learning Studio;

2. to our full-time and independent contract teachers, so that they can efficiently fulfil their teaching and tutoring responsibilities;

3. to third-party service providers with whom we work to organize/ execute enrichment programs, events, workshops, presentations, and seminars.;

4. to professional advisors, third-party service providers, agents, or contractors with whom we work to manage/support our business operations; and

5. to any person, business, or authority to whom applicable laws or regulations compel disclosure.

Security of Your Personal Data

We will make reasonable security arrangements to prevent unauthorized access, collection, use, and disclosure of personal data in our possession or control.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third-party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Updates  to Privacy Policy

We reserved the right to update Our Privacy Policy from time to time. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on our website: highernucleus.com.sg.

The use or continued use of any of our services constitutes your agreement to be bound by our Personal Data Protection Policy.

Questions and Feedback

If you have any questions about this Privacy Policy, You can contact us at highernucleus@gmail.com.

By providing us with your personal information, you declare that you have read, understood, and agreed to the terms of this policy and hereby consent to process your personal information by all of the foregoing. By using or continuing to use our services, you agree to be bound by our Personal Data Protection Policy.